1. Cancellation Terms

• Universal 7-Day Notice Requirement: All cancellations must be submitted at least 7 days before the end of your current billing period to take effect for that cycle. This applies to both trial periods and ongoing subscriptions.
• How to Cancel: Customers may cancel their subscription at any time through their account settings or by contacting our support team at support@joinroster.co.
• Auto-Renewal: Your subscription will automatically renew at the end of each billing period (including at the end of trial periods) unless you cancel with 7 days notice. You authorize us to charge your payment method for renewal.
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2. Refunds

• No Partial Period Refunds: No refunds will be issued for partial billing periods. You will retain access to all paid features through the end of your current billing cycle after cancellation.
• Billing Error Exception: Refunds may be issued for documented billing errors or technical issues on our end, at our sole discretion.
• Trial Billing: Once a trial period ends and billing begins, standard refund policies apply. No refunds are available for charges incurred after trial expiration, regardless of usage.
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3. Downgrades or Changes

• Customers may downgrade or modify their subscription plan at any time, with changes taking effect at the start of the next billing cycle.
• Plan changes are subject to the same 7-day notice requirement if the change involves cancelling current billing.
• Downgrading to a lower-tier plan may result in the loss of features or access to specific functionalities tied to higher-tier plans.
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4. Reactivation

• Customers can reactivate their subscription at any time by logging into their account and selecting a new plan.
• Reactivated accounts will be charged immediately for the selected plan on a pro-rated basis from the reactivation date.
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5. Special Promotions

• Subscriptions purchased as part of a promotional offer are subject to the same cancellation policy. Refunds will be calculated based on the original subscription price, not the promotional rate.
• Trial promotions: Extended trial periods or special trial offers are subject to the same automatic billing terms - you will be charged when the promotional trial period ends unless cancelled beforehand.
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6. Contact Us

• If you have questions or need assistance with canceling your subscription, please reach out to our support team at support@joinroster.co at least 7 days before your desired cancellation date.
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7. Important Notes

• By subscribing to our services, you agree to these cancellation terms as outlined in our Terms of Service and Privacy Policy.
• Your continued use of the service after cancellation indicates acceptance of these policies.
• Billing Disputes: Any billing disputes must be reported within 60 days of the charge date.

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